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01 Email Campaigns 02 Email Strategy 03 Automation 04 Newsletter Management 05 List Growth 06 Reporting
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Privacy Policy

Privacy Policy

Last updated: 8 June 2026

1. Who We Are

SNDR is a UK-based email marketing agency. We help small businesses and ecommerce brands build email programmes that are consistent, strategic, and genuinely useful.

SNDR
Website: sndr.limited
Email: ali@sndr.limited

2. What Data We Collect

We may collect and process the following personal data:

  • Contact information — your name, email address, phone number, and business name when you contact us through our website forms, book a discovery call, or sign up for our newsletter.
  • Communication records — the content of emails, messages, and enquiries you send us.
  • Technical data — your IP address, browser type, operating system, referring URL, and pages visited on our website. This data is collected via cookies and analytics tools.
  • Usage data — information about how you use our website, including time spent on pages and navigation paths.

3. How We Use Your Data

We use your personal data for the following purposes:

  • To respond to your enquiries and provide our services
  • To send you newsletters and marketing communications (only with your consent)
  • To improve our website and user experience
  • To comply with legal obligations

4. Legal Basis for Processing

Under the UK General Data Protection Regulation (UK GDPR), we rely on the following lawful bases:

  • Consent — where you have given clear consent for us to process your personal data for a specific purpose, such as subscribing to our newsletter.
  • Contractual necessity — where processing is necessary to fulfil a contract with you or to take steps at your request before entering into a contract.
  • Legitimate interests — where processing is necessary for our legitimate interests (such as improving our services and website), provided these are not overridden by your rights and interests.
  • Legal obligation — where we need to process your data to comply with a legal requirement.

5. How We Store and Protect Your Data

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Your data is stored securely using industry-standard practices including encrypted connections (SSL/TLS) and access controls.

6. Third-Party Processors

We may share your personal data with the following categories of third-party service providers who process data on our behalf:

  • Email marketing platforms — including Klaviyo, Mailchimp, Omnisend, ActiveCampaign, Squarespace Email, GetResponse, and Brevo. These platforms are used to manage email campaigns for our clients and may process subscriber data.
  • Website hosting — our hosting provider stores and serves the data on this website.
  • Analytics services — Google Analytics collects anonymised usage data about website visitors.
  • Communication tools — services we use to manage enquiries and bookings.

All third-party processors are required to handle your data in accordance with applicable data protection laws. Where data is transferred outside the UK, appropriate safeguards are in place.

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected:

  • Enquiry and contact data — retained for up to 2 years after our last interaction, unless a longer period is required for legal or contractual reasons.
  • Newsletter subscribers — retained until you unsubscribe or request deletion.
  • Website analytics data — retained in accordance with Google Analytics default retention settings (typically 14 months).
  • Client project data — retained for the duration of our working relationship and for up to 6 years afterwards for legal and accounting purposes.

8. Your Rights Under UK GDPR

You have the following rights regarding your personal data:

  • Right of access — you can request a copy of the personal data we hold about you.
  • Right to rectification — you can ask us to correct inaccurate or incomplete data.
  • Right to erasure — you can ask us to delete your personal data in certain circumstances.
  • Right to restrict processing — you can ask us to limit how we use your data.
  • Right to data portability — you can request your data in a structured, commonly used, machine-readable format.
  • Right to object — you can object to processing based on legitimate interests or for direct marketing purposes.
  • Right to withdraw consent — where processing is based on consent, you can withdraw it at any time.

To exercise any of these rights, please contact us at ali@sndr.limited. We will respond within one month of receiving your request.

9. Right to Complain

If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):

Information Commissioner’s Office
Website: ico.org.uk
Helpline: 0303 123 1113

10. Cookies

Our website uses cookies. For full details about the cookies we use and how to manage them, please see our Cookie Policy.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:

SNDR
Email: ali@sndr.limited
Website: sndr.limited